Help & Support
General Questions
What services do you offer?
elegant hoopoe provides a range of wellness and aesthetic services, including skin treatments, weight management programs, and diagnostic tests. Our services are designed to support overall well-being and enhance natural beauty.
Where are your services available?
We currently offer in-clinic treatments and at-home services exclusively in Dubai.
Are your services certified?
Yes, all our services are provided by licensed professionals who adhere to UAE healthcare regulations.
How do I book an appointment?
You can book an appointment through our website, by calling our customer support, or by visiting our clinic.
How do I contact customer support?
Our support team is available via phone, email, or WhatsApp during business hours.
PCR Tests
How long does it take to get results?
PCR test results are typically available within 24 hours.
Where can I get tested?
You can visit our clinic for PCR
Cancellation Policy
Can I cancel my appointment?
Appointments must be canceled at least 24 hours in advance.
What happens if I miss my appointment?
If you do not cancel at least 24 hours before your appointment, it will be considered confirmed.
Registration & Payment
How do I register for services?
You can register online through our website, by contacting our support team, or by visiting our clinic.
What payment options do you offer?
We accept credit/debit cards, bank transfers, and digital wallets.
Can I get an invoice for my payments?
Yes, an invoice will be emailed to you after completing your payment.
Health Coach Plans
What is included in a Health Coach Plan?
Our Health Coach Plans include personalized guidance on nutrition, fitness, and lifestyle adjustments.
How do I track my progress?
Your coach will monitor your progress through scheduled check-ins and assessments.
Rescheduling Policy
Can I reschedule my appointment?
Yes, you can reschedule your appointment up to 24 hours in advance to allow necessary preparations, including doctor and staff allocation.
Blood Tests
What blood tests do you offer?
We offer a wide range of diagnostic blood tests, including cholesterol screening, glucose monitoring, vitamin deficiency assessments, and hormonal evaluations.
How do I receive my results?
Your results will be shared via a secure digital platform within 24-48 hours. If needed, our experts can provide consultation based on your test results.
Can I get tested at home?
Yes, we offer at-home sample collection in Dubai for your convenience.
What services do you offer?
elegant hoopoe provides a range of wellness and aesthetic services, including skin treatments, weight management programs, and diagnostic tests. Our services are designed to support overall well-being and enhance natural beauty.
Where are your services available?
We currently offer in-clinic treatments and at-home services exclusively in Dubai.
Are your services certified?
Yes, all our services are provided by licensed professionals who adhere to UAE healthcare regulations.
How do I book an appointment?
You can book an appointment through our website, by calling our customer support, or by visiting our clinic.
How do I contact customer support?
Our support team is available via phone, email, or WhatsApp during business hours.